Email
support@wpaxiom.com
General questions, sales, partnerships, anything that doesn't fit a public thread.
Direct access to the product team
Get in touch.
Pick the channel that fits. We monitor all four — but the fastest path depends on what you need.
Pro support
Active license required
Direct line to engineers via the in-dashboard beacon. Ticket attaches your license + environment automatically.
WordPress.org forums
Free plugin support
Public and searchable. Best for free-plugin questions where the answer might help others too.
GitHub issues
Bug reports + feature requests
Best for reproducible bugs, patches, and feature requests that benefit from a public technical discussion.
// What to expect
How we handle support, in three lines.
Direct support
Questions reach the product team
Regression priority
Clear reproductions help us act quickly
No automated tier-1 queue
The reply comes from an engineer
// FAQ
Common questions before you reach out.
What's the fastest way to reach you?
Email if it's private or sales-related. Pro ticket if you have an active license. WP.org forum or GitHub issue if it's likely useful to others — public threads tend to get faster answers because anyone on the team can pick them up.
Do you offer custom development?
We don't take on bespoke project work — we ship products. If you need something specific built into one of our plugins, file a GitHub issue with the use case. We frequently ship requested features within a release or two.
Are you hiring?
Not at the moment, but we keep an open door. If you write the kind of code we ship and want to talk, email is the way.
Where are you based?
Remote-first. Replies come during a roughly 9-to-9 working window split across time zones. Weekends we still triage critical issues but treat them at relaxed pace.